Frequently Asked Questions
Getting Started

New to MUSETTE LIVE? Find out how to get started!

 

1. What is MUSETTE LIVE?

MUSETTE LIVE is a livestreaming app targeted at musicians, be it singers, songwriters, or players to share their music creations. We aim to give you a platform to showcase your musical talents while also bringing all music enthusiasts together.

2. Where can I download MUSETTE LIVE?

You can download and install MUSETTE LIVE on both the App Store and Google Play Store. Upon registration, we highly recommend you set a username so that other users can easily recognize you.

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3. How to create an account with MUSETTE LIVE?

Step 1: If you do not have an account with us, you can create one by entering your phone number and agreeing to our Terms and Data Policy. You can select your respective country code by clicking on the dropdown bar.

Step 2: A 6-digit OTP will be sent to the phone number you provided in step 1. To continue, enter the 6-digit number and click done.

Step 3: You will be asked to fill up the basic details and enter your birthday, but do not worry, only your display picture, username and bio details will be displayed publicly.

Step 4: With that, you have successfully created your MUSETTE LIVE account!

4. Where should I set my location to?

Global Mode is on by default. This mode allows you to view streams from any part of the world without any hassle. However, if your location is set to a specific country, you would only be able to view streams that are from that country. These changes will allow streamers to reach out to more viewers around the globe and viewers get to enjoy a variety of livestreams, which we highly recommend.

Note: For users who have downloaded MUSETTE LIVE before 30th July 2021, kindly change your location to Global before you stream or view a livestream. Here is how to change your location settings.

Step 1: Click onto the ‘Profile’ icon at the top left corner

Step 2: Tap on ‘Settings’

Step 3: Tap on the ‘Location’ icon under the General tab

Step 4: Select ‘Global’

5. Are there any age restrictions?

You must be at least 12 years old to use MUSETTE LIVE. You may only use the Service under the supervision of a parent or legal guardian who agrees to be bound by our Terms and Conditions if you are between the age of 12 and the age of legal majority in your jurisdiction of residence. If you are a Japanese citizen who lives in Japan, you understand that and agree that anyone under the age of 18 is only permitted to access MUSETTE LIVE between the hours of 6 a.m. and 10 p.m.

6. Who do I contact if I am facing an issue or have any questions or feedback?

You can get in touch with us via our app, for any questions or issues. We will get back to you as soon as we are able to. Here is how you can do it.

Step 1: Click onto the ‘Profile’ icon at the top left corner.

Step 2: Tap on ‘Settings’.

Step 3: Select ‘Report a Problem’ under the Support tab.

Step 4: Describe your problem or feedback in the description box and tap ‘POST’.

 

My Profile

Learn everything about your MUSETTE LIVE account.

 

1. Can I edit my username?

You can change your username at any time.

Step 1: Click onto the ‘Profile’ icon at the bottom right corner

Step 2: Click onto the ‘Edit Profile’ icon at the top right corner

Step 3: Click onto the ‘Edit’ icon beside your current username

Step 4: Change your username, click ‘Save’ and you are done!

2. How can I share my profile with others?

To share your profile and get others to follow you, you can simply get them to scan the QR Code of your profile. Here is how you can do it.

Step 1: Click onto the ‘Profile’ icon at the top left corner

Step 2: Tap on ‘Settings’

Step 3: Click on ‘My Code’ under the Account tab

3. How can I message another user?

To chat with another user, you must first become a follower. After you have followed the person, you can click on the ‘Message’ icon and send your message.

 

Scheduling, Livestreaming and Posting Videos

A guide to master livestreaming on MUSETTE LIVE.

 

1. How do I schedule my streams beforehand?

Step 1: Click onto the ‘Profile’ icon at the top left corner.

Step 2: Click on ‘Stream Schedule’.

Step 3: Click on the ‘+’ at the top right corner.

Step 4: Insert important information for your audience, including:

  • Title/theme of the stream
  • Insert your specialty instrument(s)
  • List a playlist so that the audience will know what songs you are going to play
  • Date and time
  • And even a personalised message to the audience to gather their support!

Step 5: Click on ‘SAVE’ and your stream is successfully scheduled!

2. How do I start a livestream on MUSETTE LIVE?

Step 1: Click on the ‘Live’ button in the middle of the navigation bar.

Step 2: Tap on the ‘Live’ button.

Step 3: If you wish to set a time limit for your stream, you can do so. Otherwise, you can just skip this step.

Step 4: Enter your stream title and select your specialty, then tap on ‘Start Live’ and you are all set!

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3. How do I know how many Notes I have received from my stream?

After you have finished a livestream, you will be able to check how long the livestream has lasted, how many Notes and likes you have received, as well as the overall number of people who watched your livestream.

4. How do I post videos on MUSETTE LIVE?

Step 1: Click on the ‘Live’ button at the navigation bar.

Step 2: Tap on the ‘Post’ button.

Step 3: You will have the option to post either a 15 seconds, 60 seconds or 3 minute video.

Step 4: Once you have finished recording your short video and are satisfied with its outcome, go to the top right corner and tap on ‘Next’.

Step 5: You can add a caption, related hashtags (such as the music instruments / genres / song composers etc.) You can save your video as a draft or share it right away by clicking onto “POST” and even save the video to your device.

Step 6: Your video is being uploaded successfully!

5. Where can I find and view livestreams?

By clicking on the ‘Home’ icon at the navigation bar, you can see who is streaming right now. As mentioned above, if you have downloaded MUSETTE LIVE before 30th July 2021, it is recommended for you to update your location setting to Global to view more livestreams.

 

MUSETTE LIVE Currencies

Get familiar with our virtual currencies!

 

1. What are the currencies in MUSETTE LIVE?

There are 2 main currencies in MUSETTE LIVE and these are:

Diamonds: Diamonds are MUSETTE LIVE's virtual currency which you can use to purchase stickers to show your support and appreciation for other livestreamers.

Notes: Notes are the diamonds gifted to streamers during livestreams by other users.

2. What is the difference between ‘Diamonds’ and ‘Notes’?

Diamonds that have been acquired and paid for by an individual using real money are known as ‘Diamonds’; whilst diamonds gifted to streamers during livestreams by other users are known as ‘Notes’.

3. What are the purposes of the stickers?

Stickers are a form of virtual gifts. You can express your support for your favorite streamers by purchasing diamonds and then exchanging them for stickers. There are many different stickers available to show your appreciation in any way you like.

4. How can I purchase stickers?

Stickers can be purchased with diamonds, which can be obtained through in-app purchases using real money or earned for logging in to MUSETTE LIVE. These stickers are acquired and gifted during livestreams.

Step 1: During a livestream, click onto the ‘Gift’ icon

Step 2: From the variety of stickers, select the one that you want to purchase to send to the streamer

Step 3: A popup message, ‘Gift Sent’, will appear to indicate that your sticker have been sent

5. How can I acquire Diamonds?

As mentioned, diamonds are purchased with real money in the MUSETTE LIVE App. Alternatively, if you have been gifted stickers, these stickers are automatically converted to ‘Notes’ and you may convert them into ‘Diamonds’.

Step 1: Click onto the ‘Profile’ icon at the top left corner

Step 2: Tap on ‘My Wallet’

Step 3: Under ‘Diamonds’ click onto ‘Buy’

Step 4: Select the amount of diamonds you wish to purchase

Step 5: Click onto the respective pricings

6. What can I do with my Notes?

You have two options for how to use the Notes you received during your livestream. Firstly, you can convert Notes into Diamonds. You will receive 1 Diamond when you Convert 1 Note. You can then use the diamonds to purchase stickers and show your support for other streamers. The other option is to cash out your Notes.

7. How can I earn more diamonds?

You will be rewarded with more diamonds each time you visit the MUSETTE LIVE App. The number of diamonds will progressively increase for a cycle of 7 days, after which the cycle will restart.

Day 1 1 Diamond
Day 2 1 Diamond
Day 3 2 Diamonds
Day 4 3 Diamonds
Day 5 3 Diamonds
Day 6 5 Diamonds
Day 7 10 Diamonds
8. Where can I view my Diamonds and Notes balance?

You can view your Diamonds and Notes balance by clicking on the Profile icon > My Wallet.

 

Encashing Notes

Ready to cash out your Notes to real cash?

 

1. How do I set up my payment account?

This is how you can connect your PayPal account to MUSETTE LIVE.

Step 1: Click onto the ‘Profile’ icon at the top left corner.

Step 2: Tap on ‘Payment Account’.

Step 3: Setup your password.

Step 4: Enter your newly created password.

Step 5: At the top right corner, click onto the ‘+’ icon.

Step 6: Key in your First Name, Last Name and PayPal Account. Afterwhich, click on ‘Ok’ and you are done.

2. How do I cash out my Notes?

We will be using Paypal to facilitate and process the payment. Here is how you can cash out your Notes.

Step 1: Click onto the ‘Profile’ icon at the top left corner.

Step 2: Tap on ‘My Wallet’.

Step 3: Under ‘Notes’ click onto ‘Convert’.

Step 4: Make sure you have selected ‘Cash’ tab on the right hand side.

Step 5: Key in the desired amount and click onto ‘Cash Out’.

Step 6: Select your paypal account.

Step 7: Ensure that your details are correct and proceed to click onto ‘Convert’.

Step 8: Once you have been directed to this page, it means that your transaction has been completed. The money will be transferred to your PayPal account within 7 working days.

3. Is there an expiry date of my Notes?

Yes, there is. Your Notes will expire in 24 months if they are not withdrawn prior to the maturity date.

4. What is the exchange rate if I cash out my Notes?

Every 350 Notes = USD$1.

5. What’s the minimum withdrawal amount?

You are required to have at least USD$30 to cash out, which is equivalent to 10,500 notes.

6. What if I submit the wrong details when I was encashing my notes?

As stated in our Terms and Conditions, you bear the responsibility of ensuring that all data provided to payment service providers are accurate. If any details are incorrect and the payment has already been processed, any additional fees charged by the payment service provider will be borne by you.

Do note that when you are directed to the respective payment provider site, we are not liable for any discrepancies that occur as we do not exercise any control over these sites. We advise you to contact the payment sites to settle the error.