Terms and Conditions
Last Updated - Tue Aug 31 2021

The Terms and Conditions set forth below apply to your use of MUSETTE LIVE (“MUSETTE LIVE” “we” “us”) Service (hereinafter, “Service”), which includes the MUSETTE LIVE App, a video streaming application developed by us. By downloading, installing, registering, signing in, or using the Service, you agree to all of the Terms and Conditions as stated herein. We reserve the right to amend the Terms and Conditions at any time.

You must be at least 12 years old to use the Service. You may only use the Service under the supervision of a parent or legal guardian who agrees to bound by these Terms and Conditions if you are between the age of 12 and the age of legal majority in your jurisdiction of residence. If you are a Japanese citizen who lives in Japan, you understand that and agree that anyone under the age of 18 is only permitted to access the Service between the hours of 6 a.m. and 10 p.m.


1. Service

MUSETTE LIVE Service is provided by JADE DEW PTE. LTD., a company with its registered address at 10 KAKI BUKIT AVE 4, #09-68 PREMIER @ KAKI BUKIT, SINGAPORE 415874.

The MUSETTE LIVE app is a video streaming tool that allows users to create and view live streams. In-app purchases of virtual gifts using the in-app currency “diamond” are also available in the MUSETTE LIVE app.


2. Download, install, and registration

To use the Service, you must have your own device and internet connection, as well as download and install the official version of MUSETTE LIVE software, register an account, and log in.

MUSETTE LIVE shall deliver software updates for the Service from time to time to improve the user experience and service. You have the option of accepting or rejecting the new version or service. If a user does not accept the software update, part of the features may be restricted or become unavailable.


3. Account

To create an account and use the Service, you will be requested to provide us with certain information, such as an account name and password. Please ensure that the information you submit to MUSETTE LIVE upon registration and at all times is true, accurate, current, and complete to your knowledge.

  1. You are solely responsible for keeping your account and password secure, limiting access to your computer, and overseeing any activities that occur under your account.
  2. You are solely responsible for any theft or loss of your account and diamonds, and MUSETTE LIVE assumes no liability.
  3. You may not create an account for anyone other than yourself without the consent or full authority of a right holder.
  4. You acknowledge and accept that MUSETTE LIVE has the right to deactivate and delete your account at any time without refusing any losses if there is any inappropriate use of your account or if you do not log in for more than 12 consecutive months.
  5. If you no longer wish to use our Service and would like your account to be deleted, we can do so for you. Please contact us at info@musette.live, and we would be happy to assist your further. You will not be able to activate your account or retrieve any of the content or information you have added once you opt to delete your account.


4. Use of Personal Information

You acknowledge and agree that MUSETTE LIVE may collect, process, and use your personal information for customer relationship management and other marketing purposes.

By Streaming on MUSETTE LIVE, you also grant MUSETTE LIVE the permission to use recordings of your livestreams for the purpose of creating marketing content.


5. User Conduct

These terms, as well as all applicable laws and regulations, govern your use of the Service. You agree to abide by these terms and shall not:

  1. Create, post, disseminate, transmit, broadcast or display any content that is false, defamatory, discriminative, hateful, harassing, threatening, abusive, violent, provoking, explicit, obscene, pornographic, sexually suggestive, invasive of privacy or publicity rights;
  2. Provide false information while signing up, impersonate another person or entity, or engage in any other fraudulent activity;
  3. Defame, bully, abuse, harass, threaten other users of MUSETTE LIVE Service, or attempt to gather, or obtain, personal information about users or third parties without their consent;
  4. Engage in any activity or behavior that is against cybersecurity, or the common laws;
  5. Create, post, disseminate, transmit, broadcast or display any content to promote religion or belief.
  6. Take prohibited substances, smoke, consume alcohol, or use profanity when using the Service;
  7. Be inactive in your stream for an extended period of time.

MUSETTE LIVE aims to build a lively and supportive community for classical, indigenous and instrumental musicians. We reserve the right to suspend or terminate your user account at any time without prior notice if you breach any of these terms, or if acts conducted through your account, damage or impair the Service, infringe, or violate any third-party rights, or violate any applicable laws and regulations. You will no longer be able to access your account, and all data associated with it, including the current balance of Diamonds, Notes earned and cashout requests submitted, will be lost.


6. Intellectual Property Right:

While using the Service, you are responsible for ensuring that Intellectual Property Rights are honored. Illegal use of other people’s content, images, graphics, audio, and video files is prohibited.


7. In-App Transaction:

  1. The in-app currency is defined as “diamonds”. Users can buy diamonds and use them to support streamers by purchasing virtual gifts within the app. A streamer’s virtual gifts can be exchanged for diamonds or withdrawn in cash.
  2. Diamonds that have been purchased are not eligible for a refund. You may not gift, sell, or swap your diamonds in any manner. For any unauthorized transaction, MUSETTE LIVE reserves the right to invalidate your in-app currencies.
  3. The minimum cash withdrawal amount is USD$30. If you breach any of the Terms and Conditions or got them through an unauthorized transaction, your earned gifts will be forfeited.
  4. Only your credit cards and payment accounts in your name will be accepted. For individuals under the age of 18, you must obtain the consent of your legal representative before making any payments.
  5. The virtual gifts and diamonds are valid for a year from the date of purchase or acquisition. When the account is terminated, the current balance of diamonds and virtual gifts obtained will become void instantly. When a user’s account is deactivated, he or she is no longer able to claim the balance.


​​8. Encashing Notes

  1. When we process the payment requests, you will be responsible for any transaction or processing fees charged by the payment service provider.
  2. While cashing out notes, you bear the responsibility of ensuring that all data provided to payment service providers are accurate. If any details are incorrect and the payment has already been processed, any additional fees charged by the payment service provider will be borne by you. We are not liable for any discrepancies that occur on the respective payment service provider sites as we do not exercise any control over these sites. We advise you to contact the payment sites to settle the error.


9. Legal Jurisdiction

The Terms and Conditions will be governed by and construed in accordance with the laws of Singapore. Any dispute arising out of or in connection with the Terms and Conditions, including any question about its validity, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Singapore International Arbitration Centre’s Arbitration Rules in effect at the time, which rules are deemed to be incorporated into the Terms and Conditions. The arbitration will take place in Singapore.


10. Disclaimer

As the Service provider, JADE DEW PTE. LTD. is not liable for any statements or actions made by users of the Service.


11. Service Termination and Interruption

MUSETTE LIVE reserves the right to discontinue the Service at any time without compensation for any losses incurred.

MUSETTE LIVE may not warn users if the Service is abruptly halted due to technical or maintenance issues, or a natural disaster.

MUSETTE LIVE reserves the right to suspend or modify the service at any time without prior notice to users.